GLOSSARY

Incrementality.

Incrementality measures the additional outcome caused by an activity, beyond what would have happened without it.

Why it matters

Controlled tests compare exposed and unexposed groups while accounting for differences. They help distinguish campaigns that create demand from those that capture existing intent.

Incremental effect = observed outcome − credible counterfactual

Put it in context

Use this concept alongside the relevant customer journey, business costs and measurement assumptions. A single metric rarely tells the whole story.

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